WhatsApp Staff Access

Grant WhatsApp Shared Inbox permissions to existing tenant users. ERP access and WhatsApp access remain separate so staff receive only the capabilities approved for their role.

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Tenant staff directory

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Permission model: Inbox Access allows the staff member to open and read the Shared Inbox. Reply, Notes, Assignment, Status Management and Automation Control are enforced independently by the backend. Client owners, vendor administrators and super administrators retain privileged administrative access.